Problem solving and effective decision-making are essential workplace skills in today’s constantly changing environment. Both require a systematic and creative approach to sustain current businesses.
The course addresses the general process of identifying problems to generate potential solutions and applying decision-making styles to implement and evaluate the most appropriate solutions. Problem solving is the act of defining a problem, determining its cause, identifying, prioritizing, and selecting alternatives for a solution, and finally, implementing the best options.
Essential Information:
- Duration: 1 day
- Recommended participants: 5-10
- Level: Introductory / Fundamental Skills
Target Audience:
- Technical staff from production, quality, engineering, maintenance, or management departments.
- Professionals from various fields (production, commercial, financial services, healthcare, IT, etc.).
- Personnel from Logistics or Customer Support.
- Entrepreneurs and Consultants.
- Employees interested in professional development and learning a structured work methodology.
Learning Objectives
At the end of the training, participants will be able to:
- Apply the methodology as a team and select the most appropriate analysis methods.
- Use the main quality tools: Ishikawa (Fishbone Diagram), 5 Why, Histogram, and Pareto.
- Contribute to improving the organization’s performance through data-driven actions.
Course Structure
- Introduction: The importance of problem solving in today’s environment.
- Problem-Solving Techniques: Presentation of the main tools and methodologies.
- Steps in Problem Solving:
- Defining the Problem.
- Analyzing the causes that generated the problem.
- Identifying and selecting actions for remediation.
- Prevention: How do we ensure the problem does not repeat?
- Practical Application: Group exercise on a simulated or real problem.
- Summary and final discussions.
Organizational Benefits
- Skill Development: Increasing employees’ capacity to manage difficult situations autonomously.
- Reduced Negative Impact: Rapidly identifying causes reduces the time operations are affected.
- Quality and Satisfaction: Improving products/services and increasing customer confidence.
- Internal Communication: Facilitating a common language and better collaboration between departments.
- Financial Efficiency: Reducing non-quality costs and encouraging a culture of continuous improvement.
The course will conclude with a multiple-choice examination, and participation statements or graduation certificates will be issued, as applicable.
Contact
Please contact us for further information or personalized offers.
- 📧 Email: george@sanconsulting.ro
- 📞 Phone: +40 723093515
- 🌐 Web: sanconsulting.ro/contact